I had my carpet installed in 2012. It was imagined to be described as a good quality carpet & it appears Certainly Awful! It’s snagged everywhere you go & the seams are all coming up & there’s patches of carpet lacking there. My initial telephone connect with I had been advised I could be offered a connect with back again in 2-three days afterwards. I didn’t hear nearly anything so I call again yet again & was presented my reference amount & advised my other reference quantity, from my 1st connect with, was shut for many motive! So within the necessarily mean time I get a letter declaring they couldn’t get a keep of me & to connect with. I call the person that was within the letter & I depart her a voicemail. She under no circumstances referred to as me again! I known as once more & demanded to speak into a supervisor. The supervisor, who stated his name was Saul, bought within the cellphone & gave me my 3rd reference selection & claimed It will be sent to your supervisor & “escalated†& promised I'd get a contact back by the next evening.
The installer arrived at three:50 and when he came inside to think about the area he essentially reported “wow, it is a tonâ€â€¦..I are now living in a one Bed room condo and don’t have extra furniture than the average particular person! He then informed me that it might get five-six hrs to complete the put in which wouldn’t perform mainly because my setting up only enables function such as this for being finished between sure hours and he wouldn’t be completed till 9:00pm so I had to reschedule. The initial customer support rep which i spoke with was comprehensively unhelpful and told me the earliest obtainable set up was the next Monday but that he couldn’t assurance a early morning set up. Once i known as back to talk to a supervisor, Yvette was Fortunately practical, bought the install scheduled for Saturday morning and refunded me ten% of the entire Price tag. Thanks Yvette!
We’re upset to listen to that the carpet is just not meeting your anticipations. We recognize that we’ve been working with you in regards to your considerations, and we’ll be in contact with you Soon to carry on working on a resolution.
We’re glad to hear you have been contacted. We’ll carry on to comply with up with you until eventually your installation is completed.
We want to know a lot more, and would like to adhere to up along with you to debate your practical experience. Please e-mail us at customersupport@ empire-today.com with the Get in touch with facts.
August two, 2017 at one:fifty four pm We Employed Empire Today to setup carpet inside our office, On July eighteen, 2017. They certainly took a deposit for our purchase and scheduled installation. The very first group of installers came and made the decision they didn't wish to do The task, considering the fact that we are an organization that actually works, they would have to function about us. We supplied to maneuver all of the home furniture ourselves so as to get The task accomplished, They simply walked off The task, mentioned it wasn't Prepared and remaining. We known as our salesman and instructed him what occurred, he said the installation staff advised him it was not All set. The salesman knew when he arrived get more info to our company that we might be Performing as well as installation would need to be performed Business by Office environment, the salesman claimed his installers would move the furnishings also, but we felt we could get a number of our staff members and aid transfer the home furniture to produce there job simpler. Numerous day afterwards a new group of installers came, needless to say 10 am rather than seven am that we were informed they might be there. They may only reach a little percentage of The task done due to the fact they came so late. The 3rd working day we had installers, let’s just say installer due to the fact only (one) confirmed up, just after Listening to us complain he lastly obtained some support about 2 PM and advised us he had to remain late due to the fact he had another career to go to the next working day.
The installers broke a caste-iron radiator. They compensated to have it fixed so it might end leaking not to exchange the broken valve.
This really is an interesting time for Empire Today, and we'd like committed, enthusiastic persons to help you us increase! We worth our staff members and try to provide possibilities and perform environments that make our people satisfied to work every single day. We foster a worthwhile firm society to make sure that our workforce sense very good about Doing the job for Empire Today and attempt to continue serving buyers Together with the enthusiasm and devotion that the organization was developed upon. Together with aggressive earnings, for full-time employees, we provide a generous Added benefits program, like:
Not content, I called CS back and an installation coordinator Trevor was sent out. He inspected The work. He did not solely concur with my worries I'd with regards to the flooring getting not leveled and too much bounce and give and instructed me it has to break in, on the other hand he agreed which the finishing was a concern of molding and caulking and he authorized a partial kitchen area flooring to be Slice and reinstalled. You despatched the initial installer again out to caulk gaps, glue floorboards alongside one another and redo a partial kitchen. The work he did was horrible. Caulk was unique colors, nail marks in the ground transitions, flooring curt as well limited. I referred to as CS. Furthermore, I referred to as worried the subfloor by the entrance entrance was not protected and banging back again into area soon after stepping on the ground. You sent One more installer to review The work.
I hope to get reimbursed for time without work function And perhaps for The entire carpet because you can't follow up within your guarantee .
I had to repaint many of the moldings. Why would i need one thing inferior to what I previously had. Erica didn't point out that the new padding might be diverse plus a poorer high quality. I would haven't agreed to the job .
We’re let down to listen to that your mend wasn't accomplished as scheduled. We recognize your disappointment, and we’ll be in connection with you shortly to debate a possible resolution.
Your crew had a blank slate whenever they arrived to try and do the Original installation. It ought to have been easy and pain-free. Now I must fork out in your staff’s bad business practice. Thanks for finding the time to review my concern.
twelve/eight/2017 1013am ticket# one-2924779250 want my revenue refunded click here again now it is 15 days to Christmas my home is wreck and nobody from empire has termed me at all. I have had to phone them frequently to have solutions. I requested that I never deal with Lisa or Justin, I just want my money back and if not I might be intending to smalls claims courtroom and getting an attorney to acquire my money back. They put in this on Nov 29th 2017 And that i are actually calling every other working day without action or reaction from Empire.